Refund Policy

1. Fee Structure

Every payment consists of two distinct components, each subject to different refund conditions:

2. Refund Tiers at a Glance

3. Full Refund — Within 1 Hour of Payment

You are entitled to a full refund of all fees paid, including the service fee and the UK government fee, if you submit your cancellation request within 1 hour of completing payment.

• No reason is required.
• The 1-hour window begins at the moment payment is confirmed, not when you begin filling in the application.
• Contact us immediately at visaportal.online@gmail.com with your application reference number to initiate cancellation within this window.

4. Partial Refund — After 1 Hour, Before Government Submission

Once 1 hour has elapsed from the time of payment, our team begins active processing of your application. If you request cancellation after this point but before your application has been formally submitted to the UK government, the following applies:

5. No Refund — After Submission to the UK Government

Once your application has been formally submitted to the UK government, no refund is possible for any component of your payment. This applies to both the service fee and the government fee.

UK authorities do not issue refunds once an application has been received and entered into their processing system. As the government fee is remitted directly to the UK Home Office upon submission, it cannot be recalled.

6. How to Request a Refund

1. Email visaportal.online@gmail.com with the subject line: Refund Request — [Your Application Reference].
2. Include your full name, application reference number, and the reason for your request.
3. Our support team will assess your request against the applicable refund tier and respond within 1 business day.
4. Approved refunds are processed within 5–10 business days to the original payment method. Actual timing may vary depending on your bank or card issuer.

7. Exceptions and Special Circumstances

We may, at our sole discretion, consider refund requests outside the standard tiers in the following circumstances:

• A demonstrable error was made by NSD Consulting AB in processing your application that materially affected the outcome.
• A duplicate payment was made due to a technical fault on our platform.
• You are entitled to a refund under applicable mandatory consumer protection law in your jurisdiction that cannot be excluded by contract.

Exceptions are assessed on a case-by-case basis and are not guaranteed. Contact visaportal.online@gmail.com with full details if you believe your case qualifies.

8. Related Policies

• Terms of Service — full contractual terms governing use of our service.
• Privacy Policy — how we collect, use, and protect your personal data.